After registering your .locker domain name, you will receive an email containing a link to claim your .locker digital identity. If your link is broken, this guide can help you troubleshoot.

Before You Start

Security and safety are top priorities for .locker. Never forward your emails from .locker to anyone, not even our support team! That link is unique to your .locker digital identity and sharing it opens you up to theft and impersonation.

Top Reasons for Broken Links

1. Email clients sometimes rewrite or shorten long URLs. Each link is unique to your digital identity, and any rewriting will break it. If you suspect this has happened, contact our support team.
2. Your link is old. Always use the newest email and corresponding link from .locker to claim your digital identity. If a reminder email is sent, your original email’s link will not work.
3. Your link has expired. You have 14 days to claim your .locker digital identity. If you need a new link, contact our support team.
4. You already claimed your .locker digital identity. Each unique link only works once.
5. You have popups blocked on your browser. Enable popups so you don’t miss any steps.
6. Your digital wallet isn’t unlocked. Be sure to unlock existing digital wallets if applicable.

Quick Tips to Avoid Broken Links

Open the digital identity link in an up-to-date version of your browser. Also be sure that your browser is compatible with the .locker app. Compatible browsers include Chrome, Brave, Edge, and Opera.

If your email client allows you to view the full original link, copy and paste that link into your browser. This will help prevent any URL rewriting.

Avoid in-app browsers from email apps. Always use your system browser.

Troubleshooting Broken Links by Error Type

If you see any of the following messages, try the suggested solution.

A 404 page or blank page- make sure you’re using a compatible browser, have popups enabled, and are within the 14 day digital identity claiming period.

A “token replaced” message- a newer link has been sent in a reminder email. Use that new link to claim your digital identity.

An “invalid or expired token” message- the link is no longer valid. Contact our support team to get a replacement link. 

Still Need Help?

.locker has a support team that can help you with your digital identity. Contact us here and include the following information:

• Your .locker domain name and the registrant email address
• A screenshot of the error page
• The time you tried to claim your digital identity and which timezone you are located in
• Your email client (i.e. Gmail, Outlook, etc)
• The browser you’re using and its most recent version