When you register a .locker domain name and use a .locker digital identity, two different parties are involved. Knowing who to contact will help resolve your issues in a timely manner.

Registrar Responsibilities for .locker Domain Names

A domain registrar or reseller is the company you purchased a .locker domain name from. Your domain registrar is responsible for managing your domain name, which includes:

• Billing and payment for your .locker domain name, including updating forms of payments, refunds, and copies of invoices
• Account login issues
• Domain name management, including updating DNS records and renewing your domain name

It’s important to manage your .locker domain registration with your registrar or reseller. You must keep your .locker domain name registered with your registrar or reseller to use it as a Web3 digital identity.

.locker Responsibilities for Digital Identities

.locker is responsible for the Web3 digital identity component of your .locker domain name. Our team has developed and manages the smart contract technology that makes it possible to mint your .locker domain name on the Bitcoin blockchain as a digital identity and connect .locker with Ethereum addresses and wallets. .locker’s support team can help:

• Troubleshoot problems with claiming your .locker digital identity
• Assist with digital wallet connection
• Answer questions about Bitcoin rewards
• Help with tasks in the .locker app

If you have any issues with expired tokens, digital wallet prompts, or receiving emails from .locker, check out the Help Center or contact our support team.